Telehealth Counseling

During the NM Governor's Stay at Home order, Elaine and Kitty will be holding all their counseling and coaching sessions using online or telephone technologies.  Elaine will be using a HIPPA compliant video platform. Below, you will find more information on HIPPA compliance and technology requirements for using telehealth for counseling sessions:

Information on HIPPA Compliance

  • The video platforms used by Elaine Casquarelli, LPCC for telehealth counseling services are HIPPA compliant.  When it is not possible to utilize telehealth services, phone services will be used as a backup.  It is important to know that phone communication does not include HIPPA compliant technology.
  • The therapy space used by Elaine is secure and compliant.
  • Elaine is trained on how to maintain confidentiality for telehealth sessions.
  • Therapists are required to continue to seek ongoing training on the use of telehealth.
  • Clients are provided information about how to maintain confidentiality on the session.
  • Elaine has a signed Business Associates Agreement (BAA) with the technology provider she uses to ensure the confidentiality and HIPAA compliance of the technologies.
  • Video sessions are not stored in any manner.
  • The session is recorded in your mental health record the same way as any other in-person session, with an indication that the session was conducted by video or phone.
  • Elaine will follow all other standards of practice associated with traditional face-toface counseling.
  • Elaine will verify your identity at each telehealth session.

Technology Requirements and Instructions

  • Participating in telehealth counseling sessions requires that you have an active email address, internet connection and a technology device with a microphone and camera: desktop computer, lap top computer, tablet or smartphone/iPhone.
  • Prior to your appointment time, Elaine will email you a link and instructions for logging on to the telehealth website.  Once you are on the site at your scheduled appointment time, a notification is sent to Elaine to let her know that you are present for your session.
  • Elaine will then click on our connection and both of you will appear on camera.
  • Should the internet connection be unclear or malfunction in some way, alternatives to conduct the session will be earnestly attempted.
  • During telehealth sessions, Elaine will work to ensure that:
    • sessions are conducted in a private environment such as her business or home office.
    • sessions are conducted with minimal to no interruption.
    • sessions are conducted in a manner that you feel Elaine is attentive and engaged, just as she would be in person.